At Maquillage De Mode, we are committed to providing you with premium beauty and wellness products and an exceptional shopping experience. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Standard Shipping (€12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Available worldwide (excluding Asia and some remote areas)

Free Shipping (Orders over €50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Available worldwide (excluding Asia and some remote areas)

Shipping Restrictions

We currently do not ship to Asia and certain remote locations due to customs restrictions. If you’re unsure whether we ship to your country, please contact us at [email protected] before placing your order.

Returns & Exchanges

Return Policy Overview

We want you to be completely satisfied with your Maquillage De Mode purchase. If you’re not happy with your order, you may return most items within 15 days of receiving your package.

Return Conditions

To be eligible for a return:

  • Items must be unused and in their original packaging
  • All accessories and manuals must be included
  • Proof of purchase (invoice or order confirmation) must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used makeup products
  • Personal care items (brushes, application accessories)
  • Perishable goods (snacks and treats)
  • Gift cards
  • Items marked as « final sale » or clearance

Return Process

  1. Contact us within 15 days of receiving your order at [email protected]
  2. Provide your order details and reason for return
  3. Our team will email you a return authorization with instructions
  4. Carefully package the items with the original invoice
  5. Ship the package to the address provided in the return authorization

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a tracked and insured shipping service.

Refunds

Once your return is received and inspected, we will send you an email notification. We will then process your request and notify you of the approval.

Refund Timeline: 5-10 business days after receiving and inspecting the return
Refund Method: Original payment method (credit card, PayPal, etc.)
Refund Amount: Full item price minus original shipping costs (unless return is due to our error)

Exchanges

To exchange an item, please follow the standard return process and clearly indicate that you want an exchange and specify the desired product. Exchanges are subject to product availability.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request – Order #[order number]

Hello Maquillage De Mode team,

I would like to initiate a return for my order #[order number] placed on [order date].

Items to return:
– [Product name]: [quantity] – [reason for return]
– [Product name]: [quantity] – [reason for return]

I would like:
[ ] A refund
[ ] An exchange for [desired product name]

Original tracking number: [if available]
Attachment: Invoice/order confirmation

Best regards,
[Your full name]
[Your email address]
[Your phone number]

Questions?

Our customer service team is happy to answer any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll be glad to assist you.

Thank you for choosing Maquillage De Mode for your beauty and wellness needs.